Refund & Cancellation Policy
Effective date: 21 July 2026 · Governing law: India
This policy explains when payments made on DirectOwnerCars can be cancelled or refunded. It applies only to amounts paid to us for listing promotion packages (Silver, Gold, Diamond). It does not apply to vehicle sale amounts — vehicle transactions happen directly between buyer and seller, and DirectOwnerCars never collects or holds vehicle payments.
1. What you are paying for
Paid packages are digital promotion services: enhanced visibility, priority placement, higher photo limits, and listing refreshes for a fixed validity period (typically 30 days). The service begins as soon as your listing is published with the paid package. Basic listings remain free.
2. Cancellation
- Before activation: if you paid but your listing has not yet been published/activated, you may cancel for a full refund.
- After activation: once the paid listing goes live, the promotion service is considered delivered and consumed from day one. Cancellations after activation are not eligible for a refund for the unused period.
3. When you WILL get a refund (full refund)
- Duplicate / double payment for the same listing package.
- Payment debited but package not activated within 24 hours (failed or stuck transaction).
- Listing rejected by our verification team after payment (e.g. RC verification failure) — full refund of the package amount.
- Any amount charged in error by us or our payment partner.
4. When a refund is NOT available
- Your car did not sell during the package validity — visibility is promoted, sale is never guaranteed.
- You marked the car as sold, deleted the listing, or stopped using it before the validity ended.
- Your listing or account was removed for violating our Terms & Conditions (false declarations, fake documents, prohibited content, fraud).
- Change of mind after the paid listing is live.
5. How to request a refund
Email support@directownercars.com from your registered email within 7 days of the payment, with your invoice number (Dashboard → Invoices), the listing title, and a short description of the issue. We acknowledge requests within 48 hours and resolve them within 7 business days.
6. Refund method & timeline
Approved refunds are issued to the original payment method through our payment partner (Razorpay / Stripe). Once processed by us, the amount typically reflects in your account within 5–7 business days (bank timelines may vary; international cards can take up to 10 business days). GST charged on the package is refunded along with the base amount for full refunds.
7. Who we are
This Platform is owned and operated by UUTU TECHNOLOGY PRIVATE LIMITED (CIN: U52520KL2020PTC063407), registered office: No.13435-E18, Tramway Square, Old Highway Road, Chalakudi, Thrissur, Kerala, India - 680307. GSTIN: 32AACCU6393F1ZB. Disputes are subject to the jurisdiction of the courts at Thrissur, Kerala, subject to mandatory consumer-law forum rights.